Victory Packaging Customer Service Advocate in Cleveland, Ohio
How you will impact Victory:
Receive and enter order data into computer system.
Process manufacturing orders.
Receive and resolves customer complaints.
Track returned merchandise reason codes and adjusts improve service quality.
Consult with production, warehouse, and drivers to expedite or trace missing or delayed shipments.
Compile quality measures and prepare various reports for management.
Closely follow all established policies, guidelines and pricing for customer accounts and service.
Work closely with sales team to identify new opportunities for customers.
Provide timely feedback to management team regarding service failures or customer concerns.
Partner with sales representatives and warehouse team to meet and exceed customer's expectations.
Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals.
What you need to succeed:
Some college preferred or 5+ years of customer service-related work experience in an industrial environment.
Excellent speed and accuracy in data entry skills (prefer 65 wpm)
Advance skills in MS Office: Word and Excel
Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions.
Cross train in other functional areas of facility (e.g., accounts payables, accounts receivables)
Bilingual is a plus.
Other duties as assigned.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.
Leader: Inspires teammates to follow them
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Category: Customer Service
Req ID: CUSTO02725