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Victory Packaging has a focus on the best service in our industry.

Job Information

Victory Packaging Customer Service Advocate in Columbus, Ohio

Description

Customer Service Advocates working for Victory located at 1585 Westbelt Drive, Columbus, OH 43227 receive and

process orders from customers via telephone, internet, fax or sales representatives in a timely and accurate manner.

rders directly from customers via telephone, internet, or fax in a timely and accurate manner.

Requirements:

  • Some college preferred

  • Two years' experience in an office environment

  • Six month's Customer Service experence

  • Distribution and/or Packaging industry a plus

  • Excellent verbal and written communication

  • Excellent speed and accuracy in data entry skills

  • Ability to create and edit documents in MS Office: Word and Excel

  • Ability to identify issues and communicate with team or management

Essential Functions / Job Duties:

  • Receive and enter customer order data into ASW/E8 computer system

  • Process customer orders informing of unit prices, shipping date, antipated delays and any additional information needed by customer.

  • Receive and resolve most customer complaints.

  • Track returned merchandise reason codes and makes adjustments to improve service quality.

  • Consult with internal resources regarding needs of customers

  • departments as needed to expedite or trace missing or delayed shipments.

  • Work closely with sales team to identify new opportunities for customers.

  • Provide timely feedback to management team regarding service failures or customer concerns.

  • Partner with sales representatives to create a supportive and positve team environment to exceed our customer expectations.

  • Closely follow all established policies, guidelines and pricing for customer accounts and service.

Other Functions / Job Duties:

  • Other duties as assigned

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Category: Customer Service

Req ID: CUSTO002813

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