Victory Packaging National Account Coord I in Houston, Texas
The National Account Coordinator I will coordinate new projects, handle day-to-day communication, and assist our branches in fulfilling commitments to our largest national customers.
Minimum of an Associate’s Degree
4-6 years customer service experience required
Key account management experience required
Fluency in English required, verbal and written
Ability to identify issues and communicate with team or management
Must be able to maintain a professional appearance, attitude and provide exceptional customer service.
Strong verbal and written communication skills
Ability to multi-task
Ability to create and edit documents in MS Office: Work and Excel
Essential Functions/Job Duties:
Work with our branches on a day to day basis resolving issues that our customer reports such as delayed and/or rushed deliveries, discrepancies, driver issues, property damage claims, compliance issues, etc.
Follow up with the customer promptly with complete and thorough responses.
Serve as the liaison (point of contact) for the customer and for our internal operations to provide consistent support.
Understand the agreements that have been made with the customer to ensure our branches are following through consistently. Report chronic issues immediately to management.
Provide thorough and timely feedback to management regarding service failures, customer concerns, compliance concerns, or other issues.
Data entry such as new customer set-up, maintenance of delivery schedules, pricing, part number adjustments.
Assist branches with entering credits and rebills as appropriate.
Monitor reports to proactively ensure invoicing is being done in a timely manner, orders are coming through as appropriate, and delivery schedules are being followed.
Act as back up as needed for all positions supporting the account.
Additional Functions/Job Duties:
- Other duties as assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands and fingers to type or handle. The employee is occasionally required to stand, walk, sit, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is usually quiet to moderate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Category: Customer Service
Req ID: NATIO01548