Victory Packaging Fulfillment Supervisor (U-Haul) - Victory Packaging in Jessup, Maryland
At WestRock, we seek to be the most respected in the industry. Our employees are committed to exceeding their customers' expectations - every time. If you enjoy this shared commitment to excellence and discovering value where others haven’t, we would like you to consider WestRock as your employer of choice.
Opportunity Summary: The U-Haul Supervisor is responsible for managing the daily U-Haul requirements as described in the U-Haul service standards as well as maintaining communication with internal Victory points of contact. Responsibilities include (but not limited to): order picking, auditing, ticketing, checking, and packing of standard orders.
How you will impact Victory Packaging, a WestRock Company:
Ensure a Victory location U-Haul operation is operating in accordance with the U-Haul service standards as laid out in the Account Management Expectations document.
Offer coaching and education to U-Haul employees when necessary
Coordinates the timely picking of all center and dealer orders as per the agreed upon delivery schedule as well as makes sure all fulfillment orders go out per the guidelines daily. This may include the tracking of LTL/FEDX orders.
Completes First Article Inspection and any quality checks as requested by our Corporate U-Haul team
Handles the receiving for any inbound U-Haul material
Conducts quality checks and inspection of outbound orders
Coordinate and execute special projects for U-Haul to include: Kitting and/or new products as they are launched.
Coordinate and communicate holiday schedule changes as needed.
Work closely with replenishment to proactively address negative inventory situations as well as over stock challenges
Is the primary branch contact with the corporate U-Haul support team to quickly resolve any customer issues that may arise including delivery delays or back orders.
Other duties as assigned
What you need to succeed:
Minimum 3 years’ experience in a supervisor position
A strong work ethic with a positive “can-do” attitude and one that takes pride in the quality of their work
Excellent communication skills and strong organizational ability
An individual who is self-directed and detail-oriented with a desire to solve problems
Organized and have the proven ability to handle and prioritize multiple tasks
Flexibility with the ability to work well with all departments
Proficient in Microsoft Office; Excel and Word
What we offer:
Corporate culture based on integrity, respect, accountability, and excellence.
Comprehensive training with numerous learning and development opportunities.
An attractive salary reflecting skills, competencies, and potential.
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.