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Victory Packaging Office Manager II in Louisville, Kentucky


The Office Manager is responsible for the daily supervision of an office staff of varying size. The Office Manager typically has oversight of the following functional areas: human resources, customer service, accounts payable, accounts receivable, billing, financial analysis, maintenance of office equipment and any additional duties assigned by the General Manager. In this position, the Office Manager acts as a resource for all employees and assists in the resolution of difficult and complex issues. Occasionally, the Office Manager may be assigned to specific projects, programs or accounts. The Office Manager reports to the General Manager.

Essential Functions/Job Duties:

  • Responsible for all phases of employment for direct reports: interviewing, performance evaluations, compensation, discipline and terminations.

  • Supervise and coordinate overall administrative activities to support General Manager.

  • Resolve complex customer satisfaction issues on behalf of company.

  • Identify and supervise the maintenance and alteration of office areas and equipment as well as layout, arrangement and housekeeping of office facilities.

  • Negotiate and complete the purchase of office supplies and furniture, office equipment, etc. for the entire staff in accordance with company purchasing policies and budgetary restrictions

  • Participate, as needed, in complex department projects

  • Responsible for overseeing of vendor documentation.

  • Ensure facility compliance for data integrity and confidentiality of assigned files.

  • Communicate and collaborate with supervisory and management staff.

  • Immediately notify General Manager of potential areas of large loss and/or improvement.

  • Identify and maintain quality measures for areas of responsibility.

  • Implement new Policies and Procedures as directed by the executive management.

  • Maintain positive employee relations by encouraging open communication, providing regular feedback and sharing business information. Additional Functions/Job Duties:

  • Other duties as assigned

  • Plan and coordinate employee or customer recognition events R equirements

  • Some college preferred

  • Fluency in English required, verbal and written

  • Ability to create and edit complex documents in MS Office: Word, Excel and Access

  • Demonstrated ability to manage multiple staff with different priorities

  • Basic troubleshooting skills for computer and other office systems (e.g. telephone)

  • Demonstrated strong analytical and financial report review skills

  • Ability to identify issues and set/ communicate priorities

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands and fingers to type or handle. The employee is occasionally required to stand, walk, sit, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is usually quiet to moderate.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Category: Administration

Req ID: OFFIC01485