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Victory Packaging Fulfillment Team Lead in Memphis, Tennessee

The Opportunity: The Fulfillment Team Leader will supervise the order fulfillment department personnel by using standard operating procedures to ensure accurate order fulfillment processing. This position will be accountable for technical support that includes performing audits, problem analysis and resolutions.

How you will impact Victory Packaging, a WestRock company:

  • Run routine reports, queries and processes orders through the fulfillment system

  • Research and resolve irregularities in orders and processing issues

  • Identify and track materials used for production

  • Maintain all inventory control practices for assigned fulfillment location(s)

  • Verify physical count of stock or investigate and report reasons for variances prior to adjusting system counts

  • Prepare reports, such as open orders, inventory balance, and shortages

  • Compare inventories to office records or compute figures from records, such as sales orders, production records, or purchase invoices to obtain current inventory

  • Develop and maintain quality and productivity metrics and implement ongoing plans to continuously improve warehouse performance

  • Quickly identify and communicate issues to branch and inventory management

  • Participates in special projects and perform other duties as required

  • Other duties as assigned

What you need to succeed:

  • Inventory management experience required

  • Extensive computer applications experience using MS Office: Word and Excel

  • Ability to manage multiple tasks and priorities simultaneously

  • Ability to identify issues and communicate with managers

  • Good mathematical and analytical abilities

  • Ability to lead and manage large-scale projects

  • Good time management skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to stand and walk for extended periods of time as a primary job responsibility

  • Ability to lift and carry up to 50 lbs. intermittently during a typical work shift

  • Observance of established safety guidelines in conducting physical work activity duties


WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.