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Victory Packaging has a focus on the best service in our industry.

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Victory Packaging U-Haul Account Coordinator I in United States


The Opportunity:

The Local U-Haul Coordinator is the liaison between U-Haul and Victory Packaging branches and is responsible for all aspects of servicing the local requirements of the U-Haul account.

*Ability to work in a very fast paced environment; answering 50 - 100 emails per day

How You Will Impact Victory Packaging:

  • Oversee 15 of the Victory branches on daily issues that arise with UHI. These include delayed deliveries, miss ships, shortages, driver issues. Will receive about 50 to 100 emails a day if not more during season.

  • Implementation of New Programs, and/or Product Distribution.

  • Maintain/update U-Haul delivery schedules.

  • Maintain/update U-Haul center region pricing.

  • Daily Stock Status report to UHI on all back orders (running out of product left off trucks, damaged items)

  • Partial Receiving report that UHI sends in. Mainly shortages or over shipments that their Centers report directly to corporate UHI.

  • Handle all print changes that UHI has requested. Following up to make sure the branches place their print plate orders, and then when they deplete the old print informing UHI when the new print is shipping to their Centers.

  • Discontinued Items – report direct to UHI on inventory levels at all branches until every location inventories are down to zero.

  • Covering the UHI web site when a team member is out of the office or on vacation.

  • Amform (UHI technical Center in Phoenix, AZ) – Following up on their "specialty item" orders. Making sure purchasing is aware to place orders with the box vendors when they come over ASW. Following up on special delivery days that are requested.

  • Reporting any damages that take place when deliveries are made to UHI property. Must be reported within 48 hours. Follow up when the checks have been cut for any repairs that were done on their property.

What You Will Need To Succeed:

  • Customer Service experience; used to working in a very fast paced, changing environment

  • Strong problem solving skills; ability to resolve issues, efficiently and quickly; excellent multitasker

  • Ability to work with customers that may be frustrated and de-escalate situations

  • Ability to identify issues and communication with team or management

  • Strong communication/interpersonal skills

  • HS Diploma required/Associates degree a plus

  • Fluency in English required, verbal and written

  • Strong MS Word and Excel skills; ability to create and edit documents

Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.